Items not eligible for return:
According to the Decree of the Government of the Russian Federation of January 19, 1998 No. N55 (as amended on December 23, 2015) the list of non-returnable goods includes:
building and finishing materials (linoleum, film, carpets, etc.) and other goods sold per meter
household chemicals
technically complex household goods, for which warranty periods are established
Claims are not accepted in case of non-compliance with the installation technology of vinyl or tint film.
Goods to be returned:
If for any reason you decide to refuse the purchased goods, then, in accordance with the Law of the Russian Federation "On the Protection of Consumer Rights" dated February 7, 1992 No. 2300-1 (for legal entities - in accordance with the Civil Code of the Russian Federation), the return of goods is possible subject to the following conditions:
Return of goods of good quality.
The Client has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 14 (fourteen) days, not counting the day of purchase.
Return of the Goods of good quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Goods are preserved.
The Client is not entitled to refuse the Goods, which have individually defined properties, if the said Goods can be used exclusively by the Client acquiring it.
If the Client refuses the Goods of good quality, the Seller must return to him the amount of money paid by the consumer under the contract, except for the costs of the seller for the delivery of the returned goods from the consumer, no later than three days from the date of return of the specified goods.
By agreement between the consumer and the seller, the exchange of goods may be provided for when a similar product goes on sale. The seller is obliged to immediately inform the consumer about the receipt of a similar product on sale.
Return of goods of inadequate quality.
A product of inadequate quality means a product that is not able to ensure its functional qualities due to a significant drawback (with the presence of defects / defects).
The buyer, to whom the goods of inadequate quality were sold, if this was not agreed by the seller, has the right to declare any of the following requirements at his choice:
replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
proportional reduction of the purchase price;
gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;
has the right to refuse to fulfill the contract and demand the return of the amount paid for the goods.
When returning technically complex goods of inadequate quality (the list of such goods was approved by Decree of the Government of the Russian Federation of November 10, 2011 No. 924 “On approval of the list of technically complex goods”), the Buyer has the right to demand:
replacement for a product of a similar brand (model, article) or for the same product of another brand (model, article) with a corresponding recalculation of the purchase price;
refuse to fulfill the contract and demand a refund of the amount paid for the goods.
The online store has the right to refuse to exchange or return the goods if it considers that the detected significant defect is the result of improper operation and storage of the goods.
In case of disagreement over the quality or the causes of defects, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If, as a result of the examination, it is established that the defects of the goods arose due to the fault of the Buyer, then the Buyer is obliged to reimburse the cost of the examination to the online store, as well as the costs of transporting and storing the goods associated with it.
